Innovation in dukcapil services goes to school at the population and civil registration service of Payakumbuh City
DOI:
https://doi.org/10.52465/josre.v4i2.25Keywords:
Public service innovation, Dukcapil goes to school, Diffusion of innovation, Service effectiveness, Civil registrationAbstract
This study analyzes the public service innovation of the Dukcapil Goes to School program implemented by the Department of Population and Civil Registration of Payakumbuh City to improve the effectiveness of electronic identity card (e-ID) recording services for beginner applicants. Using a qualitative descriptive approach, data were collected through interviews, observations, and documentation. The analysis employs Everett M. Rogers’ diffusion of innovation theory, focusing on relative advantage, compatibility, complexity, triability, and observability. The findings show that the program has generally been implemented well and has improved the quality of public services. In terms of relative advantage, it increases efficiency in time and cost, improves accessibility for students, and enhances the institution’s public image. Regarding compatibility, the program aligns with community needs, regulations, and school schedules. From the complexity perspective, the innovation is easy to understand and implement due to its simple procedures. However, observability remains limited because service outputs cannot be received immediately due to centralized data processing and restricted on-site printing facilities. In addition, the triability attribute has not been fully demonstrated. Overall, the Dukcapil Goes to School program can be considered an effective public service innovation, although improvements are still needed in service delivery speed and supporting infrastructure.
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